How can I help a friend who is experiencing a gambling problem?

If you believe a friend or family member has a gambling problem, have an open conversation with them and contact us at support@qq11.mom — we can help guide the decision-making process. We cannot act on an account on someone else's behalf without their own consent, but we can discuss and help address the issue.

⚖️ Safe Gaming

Play responsibly at qq11

Gambling should be for fun and entertainment only. Self-control tools, limits, and support are available at qq11 any time you need them.

21+ This service is for players 21 and over only

At qq11, we believe gambling should be fun. Gambling to chase lost money, or gambling that disrupts your daily life, is something we do not want to see. That is why qq11 has deliberately built tools to help you stay in control of your own gambling. This page clearly explains how to set limits, seek help, and take care of yourself.

Important Notice: If gambling is causing problems in your life, relationships, or finances, contact our Live Chat right away — available 24/7 in Myanmar language.

Self-Control Tools

Deposit Limits

You can set a limit on how much you deposit daily, weekly, or monthly. The limit takes effect immediately once set and can only be changed if you choose to do so.

Financial Control

Session Time Limit

You can limit the amount of time you spend playing in a day. Once the set hours and minutes are reached, the system will end your session, helping you manage your playing time better.

Time Management

Temporary Time-Out

If you want to step away from gambling for a while, you can choose a 24-hour, 7-day, or 30-day Time-Out. During this period, access to your account will be suspended.

Temporary Block

Self-Exclusion

If things are getting worse, you can exclude yourself for 6 months, 1 year, or longer. The account can only be reopened once that period is fully completed — it cannot be accessed in the meantime.

Long-Term Block

24/7 Myanmar Language Support

If you think you may have a gambling problem, feel free to speak openly with us via Live Chat. We don't judge — we're here to help.

Customer Support

Self-Assessment Tool

We provide a self-assessment questionnaire so you can check your own gambling habits. Based on your answers, you can set additional limits that suit you.

Self-Assessment

Signs of Problem Gambling

If you feel any of the following apply to you, please contact us:

Chasing losses by continuing to gamble to try to win back money you've lost
Losing sleep or gambling late into the night because of gambling
Strained relationships with family and friends
Taking out loans or selling belongings to fund gambling
Hiding your gambling from family and friends
Trying to stop gambling but being unable to
Constantly thinking about gambling even when you're not playing

How to Set Limits

You can set limits on qq11 by following these steps:

Log in to your account

Find the "Responsible Gaming" setting

Go to Account Settings, open the Responsible Gaming section, and choose the area you want to control.

Set your limit

Select a deposit limit, playtime limit, or Time-Out period, then confirm.

Contact us if you need help

If you need immediate assistance without setting limits in advance, you can reach our 24/7 Live Chat.

Age Restriction 21+

qq11 services are for persons aged 21 and over only. We verify the age of registered players, so underage individuals will not be able to play.

If there are minors in your home, you should use Parental Control tools on your devices to prevent them from accessing any gambling software or accounts. Also, remember to log out after you finish playing.

If there is a risk of minors gaining access, you can contact us at [email protected] and we will act immediately.

Our Commitment

qq11 puts player safety and wellbeing first and follows these policies:

We clearly state that gambling is a form of entertainment, not a way to earn income
If problem gambling is detected, we contact the player directly
Financial data and personal information are protected with SSL encryption
Self-Exclusion requests are processed immediately, no questions asked
Responsible gaming discussions via Myanmar-language Live Chat are kept confidential

Financial Limits and Transactions

Minimum Deposit

The minimum deposit amount is 5,000 Ks. You can set your daily limit starting from this minimum amount.

Minimum Withdrawal

The minimum withdrawal amount is 30,000 Ks. Available payment methods are KBZPay, Wave Money, AYA Pay, and CB Pay.

Withdrawal Time

Withdrawals are normally processed within 15 minutes to 2 hours. It is advisable to withdraw funds when you have no intention of playing further.

Game History

You can view your game history in Account History, so you can check your playtime and spending yourself.

Responsible Gaming — FAQs

When gambling goes beyond entertainment — overspending beyond your limits, being unable to control the urge to play more, or trying to chase losses — that counts as problem gambling. If you even have a doubt about whether this applies to you, treat that as a reason to reach out to our Live Chat.

The account will not be reopened by any means during the Self-Exclusion period. This decision exists purely for your protection, and the account can only be reopened once the set period is fully completed. This is a safeguard we have put in place for the player's safety.

Yes — you can set your own daily / weekly / monthly limit directly from qq11's Account Settings. The limit takes effect immediately once set, and no further deposits can be made until the limit resets. If you want to increase the limit amount, you will need to wait 7 days before the change can be applied.

Account balances and remaining bonus funds are kept safe during a Time-Out period and will be available again when you log back in after the period ends. However, please note that if a bonus has already expired during that time, its validity cannot be extended.

If you believe a friend or family member has a gambling problem, have an open conversation with them and contact us at [email protected] — we can help guide the decision-making process. We cannot act on an account on someone else's behalf without their own consent, but we can discuss and help address the issue.

Yes — anything discussed through our Live Chat is treated as strictly personal and will not be shared with any third party for any reason. Our only goal is to help our players.

qq11 is here to help you play safely

We are available 24/7 to help you set limits, check your play history, or have a chat.
Trust qq11 for fun and safe gaming.

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