qq11's Privacy Policy
This policy explains how we protect and handle the personal information provided by players who register and play on the qq11 platform.
Last updated: 30 October 2026
Important Notice: This privacy policy describes the personal information collected in the course of providing qq11's services and how it is handled. By continuing to use the service, you are considered to have agreed to this policy.
As the qq11 Online Casino platform, the security of players' personal information is our top priority. By reading this policy, you will clearly understand what your data is collected for, how it is stored, who it may be shared with, and what rights you have.
We are committed to protecting players' data using SSL encryption technology and to handling personal data protection in a systematic way. We strongly encourage you to read and understand everything on this page carefully.
Types of Personal Information Collected
qq11 collects players' personal information through the following methods—
1.1 Information Provided Directly
This includes information that players provide themselves during registration and account management—
- Name, date of birth, national ID number
- Phone number and email address
- Payment method details (KBZPay, Wave Money, AYA Pay, CB Pay)
- ID copy with photo for KYC verification
- Deposit and withdrawal records
1.2 Automatically Collected Information
Technical data is automatically recorded while you use the website—
- IP address and network data
- Browser type and device model
- Date/time of access (MMT)
- Gameplay records and interaction history
- Data from cookies and tracking technologies
1.3 Information from Third-Party Sources
At times, the following third-party services may collect player-related data—
- Payment service providers (for financial verification)
- Identity verification (KYC) services
- Technical logs from technology service providers
1.4 Information We Do Not Collect
To protect player privacy, the following information is not collected—
- Full card numbers (except where temporarily required)
- Bank PINs and OTP codes
- Health or religious information
- Personal data unrelated to qq11 services
Purposes for Which Information Is Used
Personal information collected by qq11 is used only for the following purposes—
Registration, gameplay operations, and bonus processing
Deposit and withdrawal verification and security checks
Responding to player inquiries via Live Chat and email
Protecting against financial loss through identity checks
Analysing play patterns to better serve player needs
Preventing fraud, unauthorised account access, and illegal activity
Cookies and Tracking Technologies
What Are Cookies
Cookies are small data files stored in your browser when you visit our website. They allow players to continue playing without logging in again and help improve the service experience.
Types of cookies used by qq11—
- Essential Cookies — Login sessions, preventing session timeouts
- Performance Cookies — Faster website loading
- Preference Cookies — Remembering language, region, and player preferences
Managing Cookies
Players can manage cookies through their browser settings. However, disabling essential cookies may affect how qq11 services function—
- Login sessions may be interrupted
- Game requests may be delayed
- Saved preference settings may be lost
qq11 does not use third-party advertising cookies. Player data is not shared with advertising networks.
Personal Information Sharing Policy
Core Policy: qq11 does not sell, rent, or trade players' personal information to third parties. This policy is our firm commitment.
Circumstances Under Which Sharing May Occur
Personal information may only be disclosed in the following limited circumstances—
- When required to complete payment transactions
- When working with KYC verification services
- When there is a lawful legal request
- When the player has made a public declaration themselves
- For security measures to detect fraud
Data Service Providers
Data service providers working with qq11 (e.g. payment platforms) must comply with the data protection requirements we have set—
- Must have proper data security systems in place
- May use data only for the services they provide
- Data may not be resold
- Data must be deleted when the working relationship ends
Data Retention and Deletion
Data Retention Period
qq11 retains players' personal information for the following periods—
- While Account Is Active: Gaming and financial records are retained for as long as the player account exists
- After Account Closure: Data is deleted once the legally required period is complete (financial records for 5 years)
- Technical Log Records: Retained for 1 year then deleted
- KYC Records: Kept for 5 years after account closure
Once the retention period is reached, we commit to securely deleting the data or making it impossible to link to any player.
Data Security Technologies
- Data transfers are protected with TLS/SSL encryption
- Servers are protected by firewalls and database security
- Staff access to data is restricted to cases where it is necessary
- Regular security audits are conducted
In the event of a data breach
If a personal data breach occurs, we will—
- Block it as quickly as possible from the moment the breach is detected
- Immediately notify affected players
- Investigate the cause and take steps to prevent it from happening again
Players' Data Rights
As a qq11 player, you have the following rights regarding your personal data—
Right to Access
You can request to know what personal data qq11 has collected about you. Contact [email protected] to obtain this.
Right to Correction
If your personal data contains inaccurate information, you can contact our support team to request a correction.
Right to Deletion
You can request deletion of data that is held without a legal basis. Data that is legally required to be retained, such as financial records, cannot be deleted.
Right to Data Portability
You can request your personal data be provided in a readable format. We will assist with this to the best of our ability.
Right to Object
You have the right to object to the use of your personal data in certain activities. However, data that is collected as a mandatory part of our policy must be provided, and failure to do so may result in services being suspended.
Right to Complain
If you have questions or complaints regarding personal data protection, you can contact [email protected] or reach us via 24/7 Live Chat.
How to exercise your rights: Contact [email protected] or use 24/7 Live Chat on the qq11 platform to exercise your data rights. We may verify your identity during the KYC process.
Protection Policy for Those Under 21
qq11 services are available to players aged 21 and above only. We will not collect personal data from or seek consent from anyone under 21. If we become aware that someone is under 21—
- Their account will be closed immediately
- Any personal data collected will be deleted
- Financial records will be handled in accordance with the law
If you notice anyone under 21 accessing this service, please notify us immediately at [email protected].
Policy Change Notice
qq11 may update this privacy policy when necessary. For significant changes, players will be notified through the following channels—
- A prominent announcement will be posted on the website
- An email will be sent to registered players
- Players will be notified while using the service
Continued use of qq11 services after a policy change is considered acceptance of the changes. If you do not agree with the updated policy, you may contact [email protected] to request that your account be closed.
Data Protection Contact
If you have any questions, requests, or complaints regarding this privacy policy, you can contact qq11's customer support—
Instant response in Burmese
Privacy-related enquiries are answered in Burmese within 24 hours, and qq11 commits to always respecting and upholding players' data rights.
Policy Summary
- Data will not be sold
- SSL encryption protection
- Player data rights supported
- 24/7 data support contact
- 21+ protection in place